I will accept a request for exchange or refund of your order within 14 days of receipt of goods. The item must be returned unused, unwashed and unaltered. The cost of shipping will not be refunded. Please email me with your request to cancel and on receipt of returned goods I will refund through PayPal.With purchases outside the EU there could be extra customs fees, if that occurs the buyer is responsible for paying these fees.


If your package comes back unclaimed I can refund you or resend it with additional shipping costs.  Items will be ready to ship within 3 working days. Delivery to EU add 5 working days, and all other places add 7-10 working days. I ship items through Ireland's regular post. All orders are shipped in a padded envelope.

Copyright © 2019 Louise Knits Hats. All rights reserved.
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